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Privacy Policy
Effective Date: 02/12/2026
At Capital City Refuse, we value your privacy. This policy outlines how we collect and use your information.
Information We Collect
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Contact Information: Name, service address, billing address, email, and phone number.
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Payment Information: Processed securely through our third-party payment processor (e.g., Wix Payments, Stripe). We do not store full credit card numbers on our servers.
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Service Data: Location of bins, pickup frequency, and communication history.
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How We Use Your Information
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To provide and manage your waste collection services.
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To send service alerts (e.g., holiday schedule changes or weather delays).
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To process payments and collections.
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Sharing of Information
We do not sell your data. We only share information with essential service providers (like map/routing software for our drivers or payment processors) to complete your service.
Terms of Service
By using the services of Capital City Refuse, you agree to the following:
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Service & Accessibility
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Containers must be placed at the curb or designated pickup spot by [e.g., 6:00 AM] on your scheduled day.
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The driver must have clear, unobstructed access to the bins. We are not responsible for missed pickups due to blocked access (e.g., parked cars, snow piles).
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Prohibited Items
To comply with environmental laws, the following items cannot be placed in our containers:
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Hazardous waste (chemicals, wet paint, oils).
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Batteries, tires, or electronics (E-waste).
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Medical waste or flammable materials.
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Note: Overweight bins or those containing prohibited items may be left unserviced or subject to additional fees.
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Payments & Cancellations
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Payments are due by the [Insert Day] of each month/quarter.
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Late payments may result in a service suspension and a restart fee.
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Customers may cancel service with [e.g., 30 days] notice.
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Liability
Capital City Refuse is not liable for damage to private driveways or pavement resulting from the weight of our vehicles during standard operation.